Hey everybody, I hope you're well.
With the release of our EP this past weekend, we had made all our merch items and bundles available on our merch store.
However, there seemed to be far too many abandoned carts and we couldn't seem to figure out what the cause of this was. After doing a little test with our checkout system, it became apparent that shipping prices were calculating oddly and were roughly $10 more than what they should have been. I couldn't seem to figure out what was causing this as our shipping prices were set properly for each item. With the help of our Hosts EXCELLENT tech support, it was discovered that there was an accidental surcharge for packaging, although we had already factored packing in to shipping costs.
It has since been adjusted and the additional packaging charge has been removed. All fulfilled orders requiring shipping, prior to us fixing this issue will have the difference in shipping costs refunded.
Additionally, we had recently lowered the pricing on most items, and just now we have lowered shipping rates of several items by a few dollars.
Last but not least, we have added an International Shipping option for our International friends. As of right now, we officially ship world wide :)
I think that about covers it for now, and if you experience any issues or theres something you feel should be brought to our attention, please do not hesitate to send us an email and let us know.
- Academy Killer